Shipping policy

Where we ship. We ship to addresses in the United States. We don't ship internationally at this time.

Processing time. Orders are prepared at our shop at 419 Castro Street, San Francisco, and usually ship within 2 business days, Monday through Friday. Orders placed on weekends or holidays ship the next business day.

Shipping rates. Shipping is calculated at checkout from live USPS and FedEx rates, based on your order's weight and destination. You'll see every available option and its price before you pay. Delivery times shown are the carrier's estimates, not guarantees.

Tracking. We'll email you a tracking number as soon as your order ships.

Damaged packages. If your order arrives damaged, email us within 24 hours of delivery with photos (see our Return and refund policy).

Lost packages. If tracking hasn't updated for 7 days, or it shows delivered but you can't find the package, check with neighbors and your building first, then email us at ken@castro-coffee.com. We'll file a claim with the carrier and work with you on a replacement or refund.

Address errors. Please check your shipping address at checkout. We aren't responsible for orders delivered to an address entered incorrectly. If a package is returned to us as undeliverable, we'll contact you and reship it once you confirm the address; the new shipping cost is charged again.

Taxes. Coffee beans are exempt from California sales tax. Any tax due is shown at checkout.

Last updated: October 1, 2026