Refund policy
Coffee is final sale. Every bag is roasted and ground (or left whole) to order, so we can't accept returns or exchanges on coffee once it has shipped.
Damaged, wrong or missing items. If your order arrives damaged, is missing an item, or contains the wrong coffee or grind because of our mistake, email us at ken@castro-coffee.com within 24 hours of delivery. Please include:
- your order number,
- photos of the damaged item(s), the packaging and the shipping label.
Once we've reviewed your request, we'll send a replacement or issue a refund for the affected items, at no cost to you. You don't need to send the coffee back unless we ask.
Requests received more than 24 hours after delivery (based on the carrier's tracking) can't be accepted.
What isn't covered
- Coffee ordered in the wrong grind, size or variety at checkout
- Coffee you've opened and simply didn't enjoy
- Packages delayed or lost because the shipping address was entered incorrectly (see our Shipping policy)
Cancelling an order. You can cancel for a full refund until your order ships. Email us as soon as possible; once it has left our shop, it can't be cancelled.
Refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show it. Shipping charges are refunded only when the whole order arrived damaged or wrong.
Gift cards can't be returned or exchanged for cash, except where California law requires it.
Last updated: October 1, 2026